Smart Remote TV

This Privacy Policy describes how Smart Remote TV ("we", "us", or "our") collects, uses, and shares information about you when you use our mobile application (the "App") and any related services (collectively, the "Services"). By using the Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information about you when you use our Services, including:

1.1 Information You Provide

When you use the App, you may provide us with certain information directly, such as:

• Account information: When you create an account, you may provide your email address and a password
• Device information: Information about the devices you connect to the App, including device names, types, brands, and model numbers
• Usage preferences: Your preferences for device control, automation scenes, and energy management settings
• Support information: When you contact customer support, you may provide additional information such as your name, contact details, and details about your issue

1.2 Information Collected Automatically

When you use the App, we automatically collect certain information about your device and usage, including:

• Device information: Your mobile device's model, operating system version, unique device identifiers, network information, and battery status
• Usage data: Information about how you use the App, including the features you use, the actions you take, the time and duration of your activities, and the frequency of your interactions with connected devices
• Location information: If you enable location services, we may collect approximate location information to help you organize devices by room and improve automation accuracy (we do not collect precise location data)
• Device interaction data: Information about how your connected devices interact with the App, including command history, response times, and device status updates

1.3 Information from Third Parties

We may receive information from third parties, such as:

• App stores: Information about your download and purchase history from the App Store
• Payment processors: Information related to your payment transactions when you purchase premium subscriptions
• Analytics providers: Information collected by third-party analytics services we use to improve the App

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain the Services, including connecting and controlling your devices
• Personalize your experience by remembering your preferences and device settings
• Improve and optimize the Services, including developing new features and functionality
• Create and manage automation scenes based on your preferences and usage patterns
• Provide energy usage insights and recommendations
• Process payments for premium subscriptions
• Respond to your inquiries and provide customer support
• Prevent fraud and ensure the security of the Services
• Comply with applicable laws and regulations

3. How We Share Your Information

We do not share your personal information with third parties except as described below:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Cloud storage providers to store your data securely
• Payment processors to handle subscription payments
• Analytics providers to help us understand how users interact with the App
• Customer support services to assist with your inquiries

These service providers are authorized to use your information only as necessary to provide these services to us and are required to protect your information in accordance with this Privacy Policy.

3.2 Legal Requirements

We may disclose your information if we believe it is necessary to comply with a legal obligation, such as a court order or subpoena, or to protect the rights, property, or safety of us, our users, or others.

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our App of any such change in ownership or control of your personal information.

4. Data Retention

We retain your personal information for as long as necessary to provide the Services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to use your information, we will delete it or anonymize it so that it can no longer be associated with you.

5. Your Rights and Choices

You have certain rights regarding your information, including:

5.1 Access and Correction

You may access and update certain information about your account by logging into the App and visiting the account settings page. If you need to access or correct other information we hold about you, please contact us at wannengyaokongqi1229@163.com.

5.2 Account Deletion

You may request the deletion of your account and associated data by contacting us at wannengyaokongqi1229@163.com. Please note that some information may be retained for legal or legitimate business purposes.

5.3 Location Information

You can control whether the App has access to your location information through your device settings. If you disable location services, some features of the App may not function properly.

5.4 Marketing Communications

We do not send marketing communications without your consent. If you have opted in to receive marketing emails, you can unsubscribe at any time by clicking the "unsubscribe" link in the email or by contacting us at wannengyaokongqi1229@163.com.

6. Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption of data transmission between your device and our servers
• Secure storage of data using industry-standard security practices
• Access controls to limit who can access your information
• Regular security audits and updates to our systems

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

7. Children's Privacy

The Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the bottom of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If we make material changes to this policy, we will notify you through the App or by email.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

wannengyaokongqi1229@163.com

Last updated: October 2023